Return policy

return policy

LOST OR DAMAGED ORDERS

If you have not received your order within 4 weeks after the shipping date, please contact me.
Refunds or replacements will only be granted if a complaint is made about the goods that have not arrived or are damaged within four weeks of dispatch.

The shipping of returned items has to be paid by the customer.

In case you receive a damaged product, please send me a picture and you will get a free replacement (if the product is in stock) or a full refund including the shipping costs.

INCORRECT ADDRESS

Please double check your address during ordering. I am not responsible for lost orders shipped to incorrect or incomplete address. If your package is returned due to incorrect address, you will have to pay the shipping fees.

RETURN POLICY

Customers can return goods within 14 days upon receipt. Before returning the items, the cancellation must be submitted in writing. You can send a notice of withdrawal within 14 days without giving reasons

Before returning the items, the cancellation must be submitted in writing. You can send a notice of withdrawal within 14 days without giving reasons. The products should be shipped back as soon as possible. In case you return products, you have to pay the shipping fee.

The products should be returned unused in the original packaging.

In the case of a valid revocation the purchase price will be refunded as soon as the products have been received by the seller.

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The revocation can be sent by email or post and should be sent to:

andrea.steinhauser@gmx.at

Andrea Steinhauser
Wilhelminenstraße 95A/18
A – 1160 Vienna

Phone: +43 650 4 753 753

For returning items the same postal address has to be used.

Individual productions and personalized goods cannot be returned.

The product remains my property until full payment has been made.
The law of the Republic of Austria applies exclusively.

— End of return policy —

READY TO USE CANCELLATION FORM

Please fill in the cancellation form, if you want to cancel the contract and send it to:

andrea.steinhauser@gmx.at

Andrea Steinhauser
KAFFEEHAUS AM RING
Wilhelminenstraße 95A/18
A – 1160 Vienna

I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract of sale of the following goods (*)

-Ordered on (*)/received on (*)

-Order number

– Name of consumer(s)

– Address of consumer(s)

– Signature of consumer(s) (only if this form is notified on paper)

– Date

(*) Delete as appropriate